Who do we look for?
Question 1 of 8
You're walking to your position for the start of your shift. You'd left in good time but along the way a customer catches your attention and, with his map upside down, is quite clearly struggling to find what he's looking for. Do you:
- a. Dash past and try and look as if you never saw them – your colleague has been on most of the morning, it's their lunch time approaching fast and it's quite a hot day.
- b. Stop and see if you can help.
Answer
a. It's great to think of your colleagues, but they'll understand if you take a few minutes to help someone out. We look for people who always try and put the customer first – it's everyone's job to make the guest experience everything it can be.
